In order to ship your instrument, we build a sturdy plywood shipping crate, and pack the instrument in thick padding to prevent damage.
Instruments are shipped using surface freight services who deliver by truck, or sometimes UPS if the instrument is small enough. Overseas shipments may be by air or container ship depending on the customer's preference.
The shipment is insured by the freight carrier for the repair or replacement cost of the instrument. Additional insurance may be obtained from the customer's private insurance company.
The cost of shipping a new instrument is the customer's responsibility, as is any additional insurance, duty, or tariffs. Sandpiper will make all of the shipping arrangements and will quote you a shipping charge ahead of time if you like. The cost of crating and delivering the crate to the freight company is also charged to the customer. The normal crating and delivery cost to the local Sandpiper shipping terminal is about $80.00.
In many cases, a local delivery charge of about $30.00 can be avoided if you are able to pick up the crate from the local freight company that has received the crate from our shipper. Just ask for the crate to be delivered to the terminal, and a "call upon arrival" note to be placed on the shipping instructions. When the crate arrives, the freight company will hold it at the terminal until you go and get it.
If an instrument is sent to Sandpiper for repair and is not under warranty, the customer pays the freight both ways. Sandpiper is able to obtain a shipping discount and will be glad to arrange the shipping for you and pass the discount along to you for a non-warranty shipment.
If you have any questions regarding our shipping policy, please feel free to call us. We'd love to hear from you.
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